The Repair Cycle

How your repair works

Twelve transparent steps from booking to pickup. We separate screening, inspection, diagnostic evaluation (what failed), and root-cause troubleshooting (why) — you see the evidence, approve from your phone, and pay by text.

  1. 1

    Website click → Schedule

    Estimate

    Book online in under a minute — English or Spanish. You pick the time; we confirm.

  2. 2

    Intake / check-in → RO opened

    Estimate

    We check in your vehicle and open your repair order. Your VIN is decoded automatically — no paperwork for you.

  3. 3

    No-Touch Assessment

    Estimate

    Your concern starts with a complimentary No-Touch Assessment (~10 min). No tools, no disassembly, no scan tool — professional triage to spot an obvious failure and choose the right next step. Not a diagnosis.

  4. 4

    Digital Vehicle Inspection

    Estimate

    The DVI is a comprehensive health assessment — maintenance and safety findings, DTC scan, 30+ photos and videos, overall vehicle health on your phone. Health assessment, not sold as a diagnosis.

  5. 5

    Diagnostic Evaluation

    Knowledge-backed

    Need to find the cause? We decide together. Diagnostic Evaluation determines what failed — differential diagnosis at our shop rate, quoted before we proceed.

  6. 6

    Root Cause Troubleshooting

    Knowledge-backed

    When needed, Root Cause Troubleshooting determines why it failed — engineering-level testing to validate the fix. Your ASE Master tech has shop knowledge and augmented retrieval on the hard cases.

  7. 7

    Estimate built

    Approved

    Each finding becomes a clear, priced line item. You get an honest, complete estimate — fast.

  8. 8

    Customer approval by text

    Approved

    We text you the inspection with an animation showing why each repair is needed. Watch, understand, and approve from your phone.

  9. 9

    Parts committed

    Committed

    Once you approve, we order the right parts and get to work.

  10. 10

    Repair & validation

    In progress

    Our ASE-certified technicians perform the repair, verify operation, and road-test when required — backed by our 36-month / 36,000-mile warranty.

  11. 11

    Complete / QC / ready

    Complete

    We quality-check the repair and text you the moment your vehicle is ready.

  12. 12

    Pay by text → drive away

    Complete

    Pay securely from your phone with Text-to-Pay, then pick up your vehicle. No phone tag, no surprises.

Schedule your service

English or Spanish · (407) 348-3400

Schedule Service